Program Intern, Network Operations

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Are you a passionate and driven IT student with a strong aptitude for technology? Pilot Company is seeking a Network Operations Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to gain real-world technical support experience, directly contributing to our goal of maintaining a reliable and high-performing network.

In this role, you'll be an integral part of our Network Operations team, assisting with essential support tasks that will boost our efficiency and improve network performance. This role will have an impact on resolving critical issues, ensuring operational excellence across our infrastructure, stores, and for our team members and guests.

What You’ll Do

Responsibilities

Maintain a reliable network: Assist with network monitoring, incident response, and maintenance to help improve uptime and efficiency.; Enhance operational efficiency: Handle essential support tasks to help us scale network operations and ensure a high-performing network.; Troubleshoot and resolve issues: Work under pressure to solve problems, using critical thinking and multi-tasking skills to coach team members through troubleshooting.; Support our infrastructure: Contribute to the support of our infrastructure, stores, team members, and guests, ensuring a positive experience for all.; Work with relevant tools: Utilize your aptitude with technology.

Requirements

Education: A student pursuing a Technology or IT degree, with coursework or experience in networking, cybersecurity, and/or infrastructure.; Experience: Experience in a service desk, help desk, or guest support role is a plus. Relevant certifications such as CompTIA A+, Network+, or Cisco certs like CCNA are also a plus.; Technical Skills: Strong aptitude with technology, with proficiency in the MS Office Suite and Excel. Knowledge of Cisco tools and scripting is a plus.; Soft Skills: A passion for our clients and guests, the ability to work well under pressure, excellent critical thinking and problem-solving skills, and the ability to multi-task and coach others through technical issues.; Qualities: We value individuals who are driven, reliable, authentic, and welcoming.