Program Manager

The Program Manager will lead a regional team of Project Managers responsible for delivering a high-volume portfolio of inside plant cabling projects within data center environments. This role is accountable for PM team performance, regional project execution, forecasting accuracy, schedule adherence, cost control, change management, documentation discipline, and client satisfaction. The Program Manager will oversee a regional pipeline of approximately 15-30 active projects, with 4-8 new project starts per month, and will ensure Project Managers have the direction, support, resources, and accountability needed to deliver projects safely, on time, within budget, and in alignment with customer requirements. This role is expected to balance day-to-day project execution with team development, process improvement, and regional program planning.

Responsibilities

Follow safe work practices that conform to the Company’s Safety program and customer site policies and procedures; Promote company Core Values to foster and safeguard Company culture; Manage the regional pipeline and Project Managers, maintaining an active book of 15–30 projects with 4–8 new project starts per month; Prioritize and schedule incoming work to maintain a stable execution queue with 6–8 weeks of backlog visibility; Coordinate closely with field operations to ensure proper materials, equipment, and workforce are available for each project start; Track project financial performance against estimates; maintain project margin at or above budgeted targets across a regional revenue range of $20M–$40M; Ensure fast project turnover by actively managing cycle times from project start to completion; Monitor schedule adherence across all active projects with a target of greater than 90% on-time performance; Establish project objectives, performance metrics, and execution procedures in alignment with corporate and business unit standards; Manage status and timeliness of submittal packages, RFI logs, Change Order Request Logs, and other project documentation; Manage project scheduling requirements to control costs and meet contractual requirements; Manage subcontractor and vendor relationships; streamline project activities for efficiencies; communicate with staff and management to keep all parties informed; Participate in project meetings and communicate updates and progress to all stakeholders; Monitor installation activities in conjunction with field supervision, ensuring productivity is aligned with schedule and budget requirements; Partner with QA/QC to ensure alignment with quality plan requirements; Provide accurate and timely project forecasting to support regional planning and resource allocation decisions; Actively participate in client and project interviews for new contracts and continuing business opportunities; Attend all required meetings and serve as an ambassador for the company

Requirements

High school diploma or equivalent required; Minimum 5+ years of project or program delivery experience; Proven ability to lead Project Managers in a fast-paced, high-volume project environment; Strong understanding of datacenter, structured cabling, low-voltage, fiber, copper, pathway, rack/cabinet, labeling, testing, and closeout requirements; Ability to manage a multi-project regional portfolio without losing visibility into safety, schedule, cost, quality, documentation, risk, or customer commitments; Strong organizational skills and the ability to create structure, cadence, and accountability across multiple Project Managers and field teams; Proficient in using project data, dashboards, job cost reports, forecasts, schedules, and PM updates to make informed business decisions; Solid understanding of project financial management, including job cost tracking, forecasting, margin maintenance, billing status, change order management, and cost-to-complete analysis; Knowledge of safety protocols, customer site policies, and work practices applicable to datacenter and mission-critical environments; Ability to identify change events early and ensure Project Managers follow disciplined change management practices; Ability to develop, review, and manage project schedules across a concurrent project portfolio; Demonstrated professionalism and ability to communicate effectively with executives, customers, Project Managers, field supervision, vendors, subcontractors, and craft personnel; Ability to work under time constraints, respond to changing requirements, and maintain a positive, solutions-focused leadership style; Strong oral and written communication skills; Disciplined, detail oriented, organized, self-driven, and comfortable owning results through others; Demonstrated ability to resolve complex scheduling conflicts, scope issues, site coordination challenges, customer escalations, and resource constraints; Proficient with Microsoft Office applications and project/job cost platforms such as Procore, Bluebeam, Viewpoint Vista, or similar systems; Entrepreneurial mindset with a high level of motivation and the ability to operate independently while building alignment across the team; OSHA-30 Hour certification required (if not certified at time of hire, must be obtained within the first six months); Willingness to commit to approximately 25% travel within the assigned region; Supervisory responsibility with direct reports, including leading, developing, and managing a team of Project Managers and/or related project delivery personnel

Nice to have

Bachelor’s degree in construction management, business, engineering, information technology, telecommunications, or a related discipline; Equivalent hands-on data center, cabling, low-voltage, or field leadership experience; Experience leading Project Managers, Assistant Project Managers, Project Coordinators, field leaders, or multi-project delivery teams; Data center inside plant cabling experience; Field background in structured cabling, low-voltage, electrical, telecommunications, data center operations, or related installation environments; Experience managing projects across common contract delivery methods, including lump sum/fixed price, unit price/rate, and time and material

Benefits

Competitive base pay; Comprehensive benefits package supporting physical, mental, and financial health; Vanguard 401(k) plan with immediate vesting and generous company match; 10 paid company holidays; Generous PTO accrual schedule; Access to discounts on useful products and services