Program Manager, Product

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. This role reports to the Manager of Program Management under the Technology Strategy & Operations team. Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. As a Program Manager on the Technology team, you will work closely with Product, Design, Engineering, and Data, in partnership with teams across Revenue, Operations, and Legal, to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals.

Responsibilities

Lead the execution of cross-functional programs and initiatives, partnering closely with Product, Design, Engineering, Data, and other stakeholders, including Operations, Compliance, Customer Success, Product Marketing, and Sales; Support program planning and definition by determining program goals, scope, workstreams, and success metrics in partnership with functional leaders; Participate in and help drive discovery activities to understand business needs, constraints, and dependencies, translating findings into clear plans, milestones, deliverables, and timelines; Coordinate work across multiple teams, tracking dependencies, risks, and progress to keep initiatives moving forward; Facilitate program operating rhythms such as working sessions, check-ins, milestone reviews, and retrospectives; Develop, maintain, and own core program artifacts, including project plans, status updates, documentation, calendars, and risk logs; Communicate progress, risks, and key decisions to stakeholders and leadership with clarity and consistency; Identify, document, and escalate risks, blockers, and trade-offs in a timely manner, proposing options and recommendations when possible; Support incident and escalation management by organizing response workflows, maintaining visibility into status and risks, and ensuring timely communication and follow-up across stakeholders; Collect, track, and analyze data to inform decisions, measure progress, and surface insights; Support change management and rollout efforts, including coordination of enablement, documentation, and internal communications as needed; Engage with external vendors and partners to coordinate timelines, track deliverables, and support execution, in partnership with internal stakeholders and vendor managers; Contribute to the evolution of program management practices, templates, and operating norms across the Technology organization; Perform other related duties as assigned

Requirements

Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and nonverbal communication skills, as well as listening skills to gain understanding; Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism; Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder; Results-driven - consistently achieves results, even under difficult circumstances; Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value; Influence & leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking; Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, productive, and seeks to understand both the cause and effect of a situation; Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices; Customer focus - builds strong customer relationships and delivers customer-centric solutions; Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome; Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome; 3-5+ years of project or program management, strategy, or operations experience in a cross-functional environment (working across teams like Product, Design, Engineering, Strategy, and GTM); Strong business acumen, including an understanding of tech/SaaS companies; Ability to learn about Justworks’ product, organizational structure, and other domains quickly; Demonstrated ability to drive execution and deliver outcomes across cross-functional initiatives, balancing competing priorities, dependencies, and timelines; Demonstrated ability to build trust and collaborate productively with a wide range of partners and perspectives; Strong organizational and communication skills, with the ability to manage multiple priorities and engage stakeholders at varying levels; Analytical mindset, with comfort using data to inform decisions and track progress, including experience with data tools/language such as SQL, Tableau, and Excel; Creative problem-solver with a passion for making complex things simple(r)

Benefits

welcoming and casual environment; great benefits; wellness program offerings; company retreats; ability to interact with and learn from leaders in the startup community