Program Manager - Vision Excellence

Responsibilities

Design and own the optometry excellence framework, setting standards for clinical protocols, refraction quality, and patient experience across all Lenskart touchpoints; Lead end-to-end program management for optometry training, certification, and continuous professional development initiatives at scale; Collaborate with academic institutions, professional bodies (COI, IOIA), and industry experts to benchmark best practices; Drive audits, assessments, and quality reviews across stores; build data-driven dashboards to track optometry KPIs and clinical outcomes; Identify skill gaps across the optometry workforce and design targeted upskilling programs; Lead a team of regional optometry trainers and clinical coordinators; coach and mentor for professional growth; Partner with product, technology, and retail operations teams to integrate clinical standards into store workflows and digital tools; Represent Lenskart in external forums, conferences, and academic tie-ups; Own structured CI initiatives including Refraction Accuracy Programme, Competency Certification Ladder, Eye Exam NPS Improvement, Clinical SOP Review Cycle, Digital Refraction Tool Adoption, and Training Impact Measurement

Requirements

B.Optom / M.Optom from a recognised university; Minimum 10 years of experience in the optometry domain with demonstrable progression into a senior or leadership role; Must have held one or more of: a management role in optometry/eyecare operations, Assistant Professor or above in an optometry institution, or a senior role in optometry training / L&D; Deep clinical grounding in refraction, contact lens practice, binocular vision, and low vision; Strong program management skills across geographies; Excellent communication and facilitation skills across leadership, academic, and store-floor audiences; Data fluency in interpreting clinical and operational metrics; Experience designing curriculum or structured learning journeys; Hands-on experience leading CI projects using Lean, PDCA, Six Sigma, or equivalent methodologies; Strong stakeholder management and cross-functional collaboration skills; Entrepreneurial mindset

Nice to have

Advanced certification in clinical optometry or healthcare management; Familiarity with quality systems and clinical audits; Instructional design knowledge