Program Manager, Ways of Working

As a member of the COO Office you will be responsible for defining how the combined Fivetran + dbt Labs organization uses its core collaborative platforms to get work done. The majority of the work centers on making Notion excellent as NewCo’s primary knowledge management platform: workspace governance, information architecture, content standards, and page ownership. Beyond Notion, the role publishes and maintains best-practice guidance for Slack, Google Workspace, and Jira, and partners with department champions to drive adoption across the company. This role also leverages AI to manage these systems — keeping workspaces clean, enforcing best practices, and partnering with the AI Transformation team to align on how we use AI within these tools. This is a full-time position based out of our Denver office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Responsibilities

Define and drive NewCo’s ways of working across six dimensions: how we collaborate internally; how we collaborate externally; how we make decisions; how we document; how we project manage; how we communicate; Define what “good” looks like for each core tool and publish it as canonical, company-wide guidance; Leverage AI to keep workspaces clean, audit for inconsistencies, and maintain standards at scale; Run recurring compliance checks and drive channels and workspaces into conformance over time; Partner with department champions to roll out standards and support adoption; Align with the AI Transformation team on how we apply AI within these tools; Incorporate ongoing employee-experience feedback from the People team to refine standards; Provide executional support for COO Office communications, in coordination with the Head of Internal Communications

Requirements

Deep, hands-on expertise administering Notion at scale — governance, databases, information architecture, and permissions; Strong working command of Slack, Google Workspace, and Jira administration and best practices; Proven ability to define standards and drive cross-functional adoption without direct authority; Excellent written communication — able to produce clear, canonical guidance that teams actually follow; Program management discipline: can run rollouts, track compliance, and manage stakeholders across functions; Comfort operating in ambiguity and building a function from the ground up; Strong judgment on where to standardize vs. where to leave teams autonomy; Advanced fluency with conversational AI systems (Claude, ChatGPT) — not just basic prompting, but structuring complex, multi-step work and reliably getting high-quality output; Demonstrated track record of redesigning workflows around AI, not merely bolting it onto existing processes — able to identify where AI creates real leverage and where it doesn’t; Hands-on experience with AI features native to our core tools (e.g. Notion AI, Glean-style search, Atlassian Intelligence) and the judgment to codify their use into company best practices; Ability to build AI-assisted governance at scale — using AI to audit workspaces, surface inconsistencies, and maintain standards across thousands of pages and channels; Fluency with AI agents and automation to eliminate manual, repetitive administration

Nice to have

Experience standing up tooling governance during a merger, acquisition, or major org integration; Notion certification or comparable demonstrated platform mastery; Experience building AI-driven internal tools, automations, or agents; Familiarity with change management frameworks

Benefits

100% employer-paid medical insurance; Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off; RSU stock grants; Professional development and training opportunities; Company virtual happy hours, free food, and fun team-building activities; Monthly cell phone stipend; Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents