Project Manager, Client Service (Healthcare)

The Client Service team connects Guidepoint's clients with subject-matter experts to better inform their business decisions. They take the time to understand each client's specific research needs and deliver the experts closest to the topic, often within hours. Play a vital role in Guidepoint's success. As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Responsibilities

Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients; Coordinate and work with a team of Associates to execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more; Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project; Work closely with the Business Development teams to optimize your clients' use of Guidepoint's services; Work with other Project Managers on the team to provide industry guidance for projects; Manage key client accounts and oversee a team of Associates to best match clients with the right Advisors for their projects

Requirements

Bachelor's or master's degree; 2+ years of client-facing or account management experience; Previous experience managing a team; The right to work in the UK; Desire to work in a sales/lead generation role that is KPI and metrics-driven; Ability to work in a fast-paced, results-oriented environment; Excellent time management and organizational skills; Outgoing personality with the ability to speak with people at all professional levels; Intellectual curiosity and desire to learn; Excellent written and verbal communication skills; Demonstrated ability to work both individually and as part of a team

Benefits

Competitive salary, bonus and benefits; Excellent medical coverage through BUPA; Excellent professional development opportunities; Supportive culture that celebrates and rewards success; Monthly Happy Hour, Social Events, Summer Fridays; Year-round company sponsored sports and team building events; Informal work environment; Employee Assistance Programs; Volunteer days