Project Manager - Retail Building Services

JLL is seeking a Retail Project Manager to lead end-to-end delivery of retail branch and customer-facing environment projects for a banking client. This role manages multiple concurrent projects, from concept through close-out, coordinating internal stakeholders, consultants, contractors, and vendors to deliver safe, compliant, on-time, and on-budget outcomes with minimal disruption to business operations and customers.

Responsibilities

Lead project planning and delivery for retail fit-outs, refurbishments, minor works, and refresh programs across multiple sites; Manage project scope, schedules, risk registers, change control, and reporting (including governance packs and executive updates); Coordinate stakeholders across property, security, IT, brand, HSE, and business operations to ensure approvals and readiness; Procure and manage consultants/contractors, oversee tendering, contract administration, and supplier performance; Manage budget tracking, forecasting, progress claims, variations, and final account close-out; Ensure quality, safety, and compliance (including site safety, permit-to-work processes, and banking site requirements); Drive site handover, defects management, and lessons learned to continuously improve delivery outcomes

Requirements

Degree qualified, preferably of an engineering discipline; Demonstrated project management experience delivering retail or customer-facing environments (e.g., branches, retail, hospitality) with multiple concurrent projects; Strong cost, schedule, and risk management capability across end-to-end delivery; Experience managing external consultants and contractors, including tendering and contract administration; Working knowledge of construction/fit-out processes, quality management, and HSE obligations; Strong stakeholder management and communication skills, including presenting project updates to senior stakeholders; Experience delivering projects in regulated environments (banking/financial services, secure sites, critical operations); Experience with workplace standards/brand standards rollouts across a multi-site portfolio; Formal project management qualification or certification (e.g., Prince2, PMP) or equivalent experience; Familiarity with building services coordination and retail technology dependencies (security, comms/IT, access control)

Nice to have

Formal project management qualification or certification (e.g., Prince2, PMP); Experience with workplace standards/brand standards rollouts across a multi-site portfolio; Experience delivering projects in regulated environments (banking/financial services, secure sites, critical operations)

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands; 18 weeks paid maternity leave; Private Health Insurance Discounts; Active Social Club; Employee assistant program; Novated Lease for EV cars; Paid time off for volunteer work; Career Opportunities with Australia's #1 Commercial Real Estate firm; Premium offices