PS, Solution Architect /Forward Deployment Engineer ( Armis/ Veza)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the Role

We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role—not sales engineering—focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments.

You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (AppSec) solutions. Your mission is simple: make customers successful, remove friction, and ensure the product delivers real value in production.

What You Bring

For positions in this location, we offer a base pay of $196,00 - $258,550 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Responsibilities

Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments; Work directly with developers, engineering managers, and security teams to operationalize the platform; Ensure customers move from initial setup to advanced use cases quickly; Act as the front line for technical problem-solving in real-world environments; Debug issues across infrastructure, APIs, and application layers; Identify product gaps and, when needed, fix bugs or contribute code alongside engineering; Drive successful outcomes across multiple customers simultaneously; Keep high-value customers engaged, productive, and expanding usage; Partner closely with Customer Success on POVs, onboarding, and adoption strategies; Gather real-world usage insights and translate them into actionable product feedback; Collaborate with engineering to improve usability, performance, and scalability; Help make the product easier to deploy, configure, and operate

Requirements

4–8+ years in software engineering, DevOps, or field engineering roles; Strong experience with Application Security (AppSec) concepts (SAST, DAST, APIs, vulnerabilities); Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architectures; Ability to troubleshoot complex technical issues across the stack; Comfortable working directly with developers and engineering leadership; Willingness to travel 25–50% to engage customers on-site