PSC Manager - Fishers, IN

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.

Responsibilities

Verifies test requisitions by comparing information with orders and requisition documentation and brings discrepancies to the attention of Natera product management leadership; Obtains blood specimens by performing venipunctures and finger sticks; Maintains specimen integrity by using aseptic technique, following Natera procedures, and observing isolation procedures; Tracks collected specimens by initialing, dating, noting times of collection, and maintaining daily tallies in Natera provided system; Maintains quality results by following Natera procedures and testing schedule, recording results in quality-control log, reporting KPIs to product management leadership on biweekly basis; Maintains safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations; Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; Reports SPI, CAPA, or NCR issues to internal Natera product management leadership team; Assists with managing all phlebotomy equipment associated with establishment and running of patient service center, may require heavy lifting up to 50 pounds; Assists with managing patient service center vendors; Assists with phlebotomy program management including monitoring distribution and claiming of blood draws, monitoring customer feedback, managing escalations and scheduling issues; May include onboarding, training, and retraining of individual phlebotomists

Requirements

Minimum of 5 years of phlebotomy experience; 5+ years high-level customer care experience; High School Diploma (or equivalent) required; Must maintain a current status on Natera’s training requirements; If your state requires a phlebotomy license, it must be sent in with your resume with your application

Nice to have

Managing/supervising phlebotomy operations and teams experience preferred; BS/BA degree (preferred); Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state; Previous financial and budgetary experience preferred; Bilingual language skills preferred

Benefits

Competitive benefits; comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents; free testing for employees and immediate families; fertility care benefits; pregnancy and baby bonding leave; 401k benefits; commuter benefits; generous employee referral program