PSC Manager - New Port Richey, FL

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.

Responsibilities

Verifies test requisitions by comparing information with orders and requisition documentation; Verifies patient by reading patient identification; Obtains blood specimens by performing venipunctures and finger sticks; Maintains specimen integrity by using aseptic technique and following Natera procedures; Tracks collected specimens by initialing, dating, and noting times of collection; Maintains quality results by following Natera procedures and testing schedule; Maintains safe, secure, and healthy work environment by following standards and procedures; Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; Updates job knowledge by participating in educational opportunities; Completes training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training; Reports any SPI or CAPA or NCR issues to internal Natera product management leadership team; Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center; May require heavy lifting of up to 50 pounds of supplies; May require reimbursable travel for stocking of supplies; May include onboarding, training, and retraining of individual phlebotomists; Assists with managing Patient Service Center vendors; Assists with phlebotomy program management by monitoring distribution and claiming of blood draws, monitoring customer feedback, and managing small escalations; Manages scheduling issues; Ensures continued and open communication regarding ongoing draw statuses

Requirements

Minimum of 5 years of phlebotomy experience; 5+ years high-level customer care experience; High School Diploma (or equivalent) required; Must maintain a current status on Natera's training requirements; If your state requires a phlebotomy license, it must be sent in with your resume with your application

Nice to have

Managing/supervising phlebotomy operations and teams experience preferred; BS/BA degree preferred; Phlebotomy Certification (or equivalent) preferred; Previous financial and budgetary experience preferred; Bilingual language skills preferred

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for Natera employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program