PSC Manager - San Antonio, TX

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.

Responsibilities

Verifies test requisitions by comparing information with orders and requisition documentation; Brings discrepancies to the attention of Natera product management leadership; Verifies patient by reading patient identification; Obtains blood specimens by performing venipunctures and finger sticks; Maintains specimen integrity by using aseptic technique, following Natera procedures, and observing isolation procedures; Tracks collected specimens by initialing, dating, and noting times of collection; Maintains daily tallies of collections in Natera provided system; Maintains quality results by following Natera procedures and testing schedule; Records results in quality-control log; Reports needed changes and KPIs to product management leadership on biweekly basis; Maintains safe, secure, and healthy work environment by following standards and procedures; Complies with legal regulations; Resolves unusual test orders by contacting physician, pathologist, nursing station, or reference laboratory; Refers unresolved orders back to originator; Notifies internal Natera team of unresolved orders; Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations; Enhances Natera's phlebotomy reputation by accepting ownership for accomplishing new and different requests; Must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training within first 30 days of hire; Works with PHI on a regular basis in paper and electronic form; Reports SPI, CAPA, or NCR issues to internal Natera product management leadership team; Assists with managing all phlebotomy equipment associated with the patient service center; May require heavy lifting of up to 50 pounds of supplies; May require reimbursable travel for stocking of supplies; May include onboarding, training, and retraining of individual phlebotomists as deemed necessary; Assists with managing Patient Service Center vendors; Assists with phlebotomy program management including monitoring distribution and claiming of blood draws, monitoring customer feedback, and managing small escalations; Manages scheduling issues; Ensures continued and open communication regarding ongoing draw statuses; Maintains general phlebotomy knowledge for PSC's location per state regulations; Must maintain current status on Natera's training requirements

Requirements

Minimum of 5 years of phlebotomy experience; 5+ years high-level customer care experience; High School Diploma (or equivalent); Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards; General understanding of mobile phlebotomy and general phlebotomy services; Excellent communication skills; Ability to work with cross-functional teams; Ability to learn and embrace online tools for effective program management; Must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training within first 30 days of hire; Must maintain a current status on Natera’s training requirements

Nice to have

Managing/supervising phlebotomy operations and teams experience; BS/BA degree; Phlebotomy Certification (or equivalent); Previous financial and budgetary experience; Bilingual language skills

Benefits

Competitive benefits; Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents; Free testing for Natera employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program; Reimbursable travel for stocking of supplies