Public Area Attendant- The Westin Grand Cayman Seven Mile Beach Resort & Spa

The Public Area Attendant plays a vital role in delivering exceptional cleanliness, hygiene, and presentation across both all public spaces of our luxury resort. This versatile position ensures an immaculate, safe, welcoming, and premium environment for guests by performing thorough cleaning, deep-cleaning task, and prompt attention to guest needs, often working independently in a fast-paced, high-standard hospitality setting.

Responsibilities

Perform high-standard cleaning and maintenance of corridors, lobbies, hallways, restrooms, restaurants, bars, pool decks, fitness center, elevators, stairwells, offices, back-of-house areas, and other designated public and guest spaces, strictly following established checklists, procedures, and brand quality standards; Uphold uncompromising cleanliness, hygiene, sanitation, and aesthetic presentation in all assigned areas to meet luxury resort expectations; Proactively identify, document, and immediately report maintenance deficiencies, safety hazards, spills, damage, lighting issues, or irregularities observed during rounds; Execute intensive deep-cleaning tasks such as carpet shampooing, floor polishing, high-dusting, window cleaning, and periodic high-volume turnaround cleaning; Maintain cleaning supplies, equipment, carts, and work areas in clean, organized, fully stocked condition; report low stock or equipment issues promptly; Use approved cleaning chemicals, tools, and equipment safely while adhering to all health, safety, sanitation, infection control, and environmental protocols; Respond courteously and professionally to guest inquiries, requests, or minor needs encountered during shifts; promote goodwill by being friendly, helpful, and service-oriented; Work independently with minimal supervision while maintaining strict adherence to procedures, timelines, quality expectations, and health & safety guidelines; Maintain a clean, neat personal appearance and organized work area at all times; Participate in team briefings, training sessions, and departmental meetings to stay current on standards, updates, and operational goals; Multitask effectively, meet deadlines, and handle large volumes of work while paying close attention to detail; Other duties may be assigned based on business needs

Requirements

Minimum of 3-4 years of proven experience in hotel public area cleaning, or directly comparable role in hospitality industry; Housekeeping or Hospitality training Diploma or Certificate required; Superior physical stamina and fitness to perform demanding, repetitive tasks—including prolonged standing, frequent bending, stooping, kneeling, twisting, heavy lifting (up to 50 lbs.), pushing/pulling loaded carts or equipment, and continuous movement throughout large property areas for full shifts; Fluency in speaking, reading, writing, and understanding English with strong verbal and written communication skills; Exceptional attention to detail, self-motivation, reliability, punctuality, and commitment to highest standards of cleanliness, sanitation, and guest satisfaction; Positive, upbeat attitude with the ability to thrive in a fast-paced, high-pressure team environment; Flexibility to work a variety of shifts including early mornings, late evenings/nights, weekends and public holidays required

Nice to have

Luxury, full-service, or upscale hotel/resort experience

Benefits

Robust wage package; excellent benefit plans; professional development; generous bonuses; travel perks; opportunity to grow across a portfolio of 100 hotels and resorts