Public Safety Officer

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances; Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor; Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections, audits, patient valuables management, and contraband searches; Assists team members, patients, and visitors by providing information, directions, and physical help; Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning; Prevents, responds to, and investigates workplace violence; Serves as a primary resource for de-escalation, utilizing use of force when necessary; Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats; Responds immediately to emergency and crisis situations and physically intervenes in accordance with training; Investigates incidents that occur on Advocate Health property and completes timely and accurate reports; Performs liaison rounding duties and delivers security awareness education; Liaisons with federal, state, and local law enforcement and first responder agencies; Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, and conducted energy weapon; Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance

Requirements

High school graduate or GED; Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role; Valid driver’s license issued by the Division of Motor Vehicle; For Illinois teammates: completed State of Illinois 20-hour Basic Security Officer course; For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police; For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ); Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter; Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property; Above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents; Ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness; Daily commitment to patient-centered safety practices; Collaborative work with medical staff and external law enforcement, as appropriate; Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment; Ability to interact with peers with positive intent and create innovative solutions through collaborative relationships; Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment; Must sit, stand, walk, and drive throughout the workday and lift up to 35 lbs occasionally; Must be able to push/pull with 35 lbs of force; Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses; Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes; Must be able to handle personal stress and possible violence

Nice to have

Behavioral Threat Assessment knowledge; Use of Force Review; Crime through environmental design awareness; Ability to present material and facilitate meetings

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program; Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance