Public Safety (Security) Officer - Unarmed

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion in accordance with policies, procedures, and training; Inspires confidence in patients, visitors, and team members through a professional, approachable, and service-oriented demeanor; Complies with and enforces all safety and security rules and regulations; Maintains Department uniform and equipment in good repair; Performs interior and exterior patrols, including inspections for vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and contraband searches; Assists team members, patients, and visitors with information, directions, and physical help; Ensures traffic control, monitors visitor conduct, and confronts unauthorized persons; Prevents, responds to, and investigates workplace violence; Responds to service calls such as combative or threatening patients or visitors; Serves as a primary resource for de-escalation, using use of force when necessary (e.g. CEW, handcuffing); Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats; Responds immediately to emergency and crisis situations and physically intervenes in accordance with training; Investigates incidents on Advocate Health property and completes timely, accurate reports; Addresses and escalates complaints to the appropriate leader; Performs liaison rounding and delivers security awareness education to team members; Liaises with federal, state, and local law enforcement and first responder agencies; Coordinates, briefs, and monitors law enforcement prisoner patient guards; Maintains training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, and conducted energy weapon use; Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance

Requirements

High school graduate or GED; Typically requires 1 year of experience in a security, related public safety, or customer service area that includes responding to emergent situations and identifying and resolving issues that pose a potential risk; Security Officer Healthcare Certification (CHSO) issued by IAHSS must be obtained within two years of appointment; Valid driver's license issued by the Division of Motor Vehicles; For Illinois teammates: State of Illinois 20-hour Basic Security Officer course and Firearm Owners Identification Card (FOID); For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice; Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter; Above average emotional intelligence, including empathetic and compassionate responses; Ability to remain calm under pressure; Ability to interact with peers with positive intent and create solutions through collaborative relationships; Must pass background investigation, drug screen, and pre-placement physical; Must sit, stand, walk, and drive throughout the workday; Must lift up to 35 lbs occasionally and push/pull with 35 lbs of force; 20/20 vision in both eyes or correctable to 20/20; Ability to handle personal stress and possible violence; Must be physically fit and able to walk all areas of the facilities and grounds, restrain those who need restraint, and assist clinical teammates with lifting patients of all sizes

Nice to have

Behavioral Threat Assessment knowledge; Use of Force Review; Crime through environmental design awareness; Ability to present material and facilitate meetings

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and financial wellness programs; Educational Assistance Program; Premium pay such as shift and on-call pay; Incentive pay for select positions; Opportunity for annual increases based on performance