Public Services Coordinator

Brandeis University is looking for Public Services Coordinator in the Library Services. Reporting to the Director, Access Services, the Public Services Coordinator is responsible for providing high quality, user-focused experiences to library users at Brandeis. Coordinates daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. The Public Services Coordinator may work during regular hours or during evening or weekend hours and may participate in holiday and inclement weather coverage as required. This is a union position. The schedule for the job is Tuesday-Saturday, 2 p.m. to 10 p.m. Physical/Environmental Demands: Moderate physical activity such as sitting, standing, walking, kneeling, and lifting an average of 25 lbs.

Responsibilities

Supervises services and operations at the Information & Borrowing desk and in the Commons; Handles circulation functions, equipment and informational assistance, and oversight of building operations; Communicates and enforces policies; Participates in data collection and reporting; Answers user questions via phone and email; Works with sensitive and confidential information and fine collection; Manages, develops, and enhances the library's equipment loan program; Manages day-to-day equipment inventory, troubleshooting, purchasing, and tracking; Manages, plans, and evaluates operations of equipment in the Library Commons; Serves as contact for Commons equipment vendors; Participates in hiring, training, scheduling, and supervision of student staff; Manages building access and security during scheduled work hours, including evenings and weekends; Works closely with Public Safety as first responder to issues within the building; Other duties as assigned

Requirements

B.A./B.S. or equivalent required; 1-3 years work experience; Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations

Nice to have

Background in an academic library environment or librarianship; Familiarity with automated library system or similar system

Benefits

Wages, benefits and other terms of employment are covered by the collective bargaining agreement between the University and Service Employees International Union (SEIU) Local 888