QA/QC Coordinator

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

We're looking for a detail-oriented and collaborative **QA/QC Coordinator** to join our quality assurance team. This position is responsible for the continued administration, supervision and monitoring of the adherence of the laboratory operations to the Quality Management System and in conformance with ISO/IEC 17025 and with the policies and procedures set up by Natural Resources Trade Management. This position provides guidance, advises and assists the laboratory on their practices with respect to the requirements of the quality management system and ISO/IEC 17025.

**Experience**

**Education & Certifications**

- Must have: A minimum of a BSc degree (or equivalent)
- Must have: Business-grade English language proficiency (C1 level)
- Desirable: ISO 17025 Quality Management System (QMS) Internal Auditor certification
- Must have: ISO 9001 Quality Management System (QMS) Internal Auditor certification
- Desirable: Technical qualifications in quality assurance or related disciplines

**Skills & Knowledge (Essential)**

- Highly organized with exceptional ability to prioritize multiple requirements and manage competing deadlines
- Strong verbal and written communication skills with confidence in engaging with clients and team members
- Advanced proficiency in Microsoft Excel; intermediate proficiency in Word, Outlook, and PowerPoint
- Analytical mindset with strong problem-solving abilities and attention to detail
- Self-motivated with a proactive approach to identifying and implementing process improvements
- Ability to work collaboratively within regional and global team environments, both in-person and virtually
- Digital system proficiency and enthusiasm for driving efficiency improvements through technology
- Excellent time management and organizational skills with the ability to manage multiple projects simultaneously

**Core Competencies**

- Detail-oriented with a commitment to accuracy and compliance
- Collaborative team player who supports colleagues and stakeholders
- Transparent communicator who values clear, honest dialogue
- Goal-oriented with a focus on achieving measurable results
- Efficient and decisive in managing priorities and resolving issues
- Customer-focused approach to service delivery and satisfaction
- Innovative thinker who embraces continuous improvement

Responsibilities

Works with the lab personnel to continuously improve lab products and services.; Maintains appropriate Quality Management System documentation control (electronically and hardcopy) with respect to accuracy, distribution and retention.; Maintain, monitor and update the standard/chemical log, equipment list for Energy Minerals Labs.; In conjunction with the Laboratory and Operation Supervisors, aids in monitoring and maintaining Proficiency testing and Round Robin performance for internal and external programs applicable to site testing capabilities.; Liaise with Quality Systems Manager, Operations Manager and Laboratory and Operations Supervisors to report CAPA with respect to laboratory performance in response to customer complaints, claims and internal non-conformances and maintains CAPA program to ensure continuous improvement; Under the direction of the Quality Systems Manager, performs internal audits and necessarily follow up according to NAM internal audit schedule (may involve additional site audits as needed); Perform special test calculation, data entry and follow up with staff to ensure job completion in a timely manner.; Assist with method development and validations.; Provides back-up/overflow to Administrative Assistant positions as needed.; Support the company code of ethics, quality and safety policies; Assist lab supervisor/ manager to handle safety and quality issues.; May be assigned and coordinate special or ad hoc projects as needed

Requirements

Minimum 3-5 years of experience in quality assurance, quality control, or inspection coordination; Proven experience in reviewing and summarizing technical quality requirements and contractual specifications; Over 3 years previos experience in laboratory and/or minerals operations is required; Previos experience with ISO/IEC 17025 requirements is preferred; Previous experience sourcing, assessing, and managing quality control resources and inspectors; Demonstrated understanding of quality processes, vendor management, and inspection methodologies; Experience working with multiple stakeholders across different time zones

Nice to have

Experience with quality management systems and inspection management software; Exposure to SharePoint or similar collaborative platforms; Knowledge of quality standards and compliance requirements relevant to your industry

Benefits

80% coverage Health, Dental and Vision; Enhanced Paid time off benefits; RRSP Program Eligibility