Quality Assurance and Documentation Manager

An experienced Quality and Documentation Manager is sought to oversee quality assurance and contractual document control for a large and complex, automated photo enforcement program. This manager level role ensures that contract requirements are fully traceable through implementation, field deployment, and ongoing operations while maintaining strong control of all contractual and technical documentation. The position serves as a central point of ownership for quality oversight, requirements traceability, field installation quality review, and electronic document management. The goal is to ensure compliance, audit readiness, and consistent operational performance across programs.

Responsibilities

Lead quality management activities during contract implementation and system deployment; Develop and maintain Requirements Traceability Matrices to confirm all contractual, technical, and regulatory requirements are addressed; Oversee quality review of field installations to ensure deployments meet contractual and technical standards; Conduct quality audits of field work, documentation, and deliverables; Identify, document, and track quality issues through resolution; Support internal and external audits and compliance reviews; Partner with engineering, operations, field teams, and program management to support continuous quality improvement; Serve as Content Manager for all contractual and program documentation; Own the full lifecycle of contractual deliverables including submission timing, milestone tracking, approval coordination, version control, archiving, retention, and audit readiness; Ensure documentation aligns with contract requirements and approved baselines; Maintain configuration control of technical and operational documents; Function as process owner for SharePoint-based electronic document management system; Design, maintain, and improve SharePoint libraries, workflows, and permissions; Establish and enforce document naming conventions, metadata standards, and folder structures; Manage document review and approval workflows; Train team members on document management processes and best practices; Ensure documentation is secure, accessible, and audit ready; Work closely with Program Managers, Engineering, Field Operations, and Compliance teams; Support planning and scheduling of contract deliverables; Assist with customer facing documentation and formal submittals; Provide documentation and quality input for change management processes

Requirements

Bachelor's degree in engineering, Quality, Business, Technical Communications, or a related field, or equivalent experience; At least five years of experience in quality management or quality assurance; contract implementation or delivery of large technical programs; document control or configuration management; Strong experience with requirements traceability and contract compliance; Direct experience using SharePoint as an electronic document management system; Experience managing document version control, approval workflows, and audit trails; Strong organizational skills and attention to detail; Ability to manage multiple deliverables and deadlines at the same time; Strong written and verbal communication skills

Nice to have

Experience with automated photo enforcement, traffic systems, intelligent transportation systems, or similar public sector technology programs; Familiarity with field equipment installation and technical deployment environments; Knowledge of quality standards or quality management system principles; Background in technical writing or development of formal documentation; Experience supporting government or municipal contracts