Quality Deviation Specialist

In Supply Chain Operations (SCO), we make IKEA products available for the many people in a simple, affordable, sustainable, and high‑quality way.

When something does not go as planned, how we respond makes a real difference for our customers.

Quality Deviation Management plays a key role in protecting customer experience, learning from what goes wrong, and reducing the cost of poor quality across IKEA’s global supply chain. Our work connects people, facts, and decisions across functions, countries, and partners, always with the customer in mind.

By joining the Quality Deviation team, you become part of a global set‑up where collaboration, learning, and continuous improvement shape how we work every day.

As Quality Deviation Specialist, you are close to the cases. You coordinate resolution of quality deviations, connect stakeholders, and ensure issues are handled fairly, efficiently, and with learning in mind.

Responsibilities

Analyse reported quality deviations and order discrepancies.; Secure documentation and validate deviation cases for root cause analysis.; Coordinate dialogue between involved stakeholders to resolve cases.; Manage deviation cases from opening to closure, ensuring clear communication.; Identify trends and recurring issues and initiate investigations.; Calculate deviation‑related costs and support financial settlements.; Ensure correct use of tools, workflows, and working methods.; Contribute to action plans linked to quality goals and improvement initiatives.; Share learning and feedback to reduce future deviations.

Requirements

Enjoys solving problems and working with different stakeholders.; Has experience in quality, deviations, claims, or customer‑facing operations.; Works with accuracy and attention to detail.; Is comfortable managing multiple cases in parallel.; Communicates clearly and confidently in English.; Has a strong Quality First mindset.