Quick Service Restaurant (QSR) Specialist - Eataly Boston

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The QSR Specialist assists with the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers.

Rate: $18.00-$20.00 plus tips

Responsibilities

Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality; Sets ups stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.); Ensures all items are dated and following First in First Out (FIFO) standards; Manages transactions and ensures accurate accounting; Prepares necessary collateral, weighs, labels, packages and serves products; Supports, motivates, guides, educates and mentors team members; Monitors inventory, checks orders and distributes supplies as needed throughout the department; Ensures department complies with all quality, health, safety and sanitation standards; Documents, investigates, resolve and escalates guest incidents; Assists with administrative duties as needed; Performs other duties as required or assigned

Requirements

High school diploma or equivalent, post-secondary degree preferred; 1+ year of lead or supervisory experience in food service; Basic math skills and ability to handle money accurately; Excellent communication and problem-solving skills; Knowledge of coffee and coffee production; Knowledge of Italian cuisine and beverage preferred; Availability to work onsite with a flexible schedule often including evenings, weekends and holidays; Ability to lift up to 50 pounds; Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting; Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Benefits

Medical, Dental, Vision Insurance; Paid Time Off; Paid Parental Leave; 401K with match or RRSP; Free family meal daily; Discounts at Eataly; Classes on products and Italian cuisine; Referral bonus program; and more!