[R&D] Customer Interface Engineer (Japanese speaking)

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture push belt for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates a software and engineering solutions from product engineering, tool development & automation as well as testing & validation solutions (Bosch Global Software Technologies Vietnam).

In July 2014, Bosch set up a new Automotive R&D Center, located in Ho Chi Minh City. The continuous growth of this Centre is in line with Bosch’s strategy in Vietnam, which aims at becoming a manufacturing and R&D hub in the Southeast Asian region. Currently four products are available: connectors, push belt, fuel supply, and diagnosis module (tank leakage).

For further information, please visit our website: www.bosch.com.vn

2. Technical communication with customer

- Primary contact for customer about technical and engineering-related matters.
- Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance.
- Understand customer needs, expectations, and concerns to ensure effective communication.
- Translate customer needs and expectations into technically feasible solutions.
- Manage customer requests and work packages in project, ensuring they are completed on time and within scope.
- Monitor project progress and report updates to both internal stakeholders and customers.
- Establish and maintain strong relationships with key customer.

3. Quality gate to customer

- Ensure that products and solutions delivered to customers meet their requirements and expectations.

Requirements

Gather and document customer technical requirements and preferences.; Translate customer implicit requirements into technical specifications and transfer to internal engineering team.; Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.; Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or similar subjects.; Experience with project/ engineering change process in the automotive environment.; Good understanding of automotive technology, e/wire harness experience or knowledge.; Native or fluent in Japanese and advanced level in English skills for customer and global team communication.; Entrepreneurial mindset, high resilience, willingness to take responsibility.; Proactiveness and openness to learn, work and collaborating in global team.; Independent, well-structured and goal-oriented way of working.; Good presentation and negotiation skills.