Radiology Scheduling Senior Specialist - Hybrid

The Patient Scheduling Senior Specialist is responsible for providing daily support to the scheduling team, utilizing expert knowledge of scheduling workflows to train, coach, and be a resource to peers. This lead role monitors volume throughout the day, assigns staff accordingly, and covers leadership responsibilities in the absence of the Supervisor. Hybrid: To support on-site business needs, applicants must be located in the Kansas City metropolitan area.

Responsibilities

Provides daily support to the scheduling team and trains, coaches, and serves as a resource to peers; Completes competency assessments for new hires and outlines additional training needs; Monitors scheduling volume throughout the day and assigns staff to scheduling duties; Assists the Supervisor with measuring staff productivity and quality assurance adherence; Accurately schedules, reschedules, and cancels patient visits including clinic, treatment, surgery, procedure, and ancillary services; Manages the Appointment Request Workqueue and coordinates with providers and clinical team; Verifies referring physician orders against scheduled appointments; Registers patients, verifies insurance, scans documents, and processes referrals; Checks out patients and supports EPIC MyChart sign-up; Manages department Scheduling Inbasket and voicemails; Provides timely responses to electronic patient communications; Schedules external referral appointments and sends referral and medical records; Provides ongoing training and performance feedback to team members; Acts as Epic Superuser and supports implementation updates; Covers leadership responsibilities in the absence of the Supervisor

Requirements

High School Graduate or GED; 3 or more years progressively responsible and directly related work experience in a healthcare setting, OR some combination of health care or contact center experience including 18 months in a UKHS patient scheduling position; Expert in navigating EPIC EMR including MyChart messaging system and additional scheduling modules (e.g. Beacon Scheduling Orders); Proficient in navigating EPIC EMR including MyChart messaging system; Must meet the competencies for this role before being eligible for advancement to next level scheduling role; Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department; Fluent English (ability to read, write, speak and understand English); Basic computer skills including Microsoft Excel, Word, Outlook, and Teams; High level of customer service skills focusing on problem resolution; Ability to maintain patient confidentiality

Nice to have

College coursework completed towards an Associate's or Bachelor's Degree; If bilingual, documented proof of competencies via language proficiency assessments