Reception Coordinator - Rotterdam, NL

CIC is looking for a true host — ideally, someone with experience as a receptionist, concierge, or front desk associate who thrives on connecting with people in a fast-paced environment. This position will be the welcoming first face and first impression for CIC’s members, guests, and vendors. The role is based at CIC Rotterdam, reporting to the Manager Operations, and is part of an 11-person Community Team.

Responsibilities

Overseeing the quality of the front desk experience while demonstrating a proactive desire to assist others and provide excellent, hospitality-driven service; Welcoming guests and providing them with a relaxed and efficient transition to their host; Building genuine connections with guests and clients in person, on the phone, and via email; Staying calm, gracious, and in control when reception gets busy or a queue forms; Being a face of CIC and providing an exceptional first experience for new clients; Taking ownership of the reception area’s look and feel; Holding the reception desk solo at times while also working closely with the team and cross-training other staff; Responding to near constant client requests and questions; Assisting in processing mail and packages for clients and helping oversee the mailroom; Supporting the Events and Sales teams with administrative projects such as booking meeting rooms or scheduling meetings; Covering operational tasks, identifying issues, resolving those within scope, and escalating when appropriate

Requirements

Natural connector, personable, curious about people, and quick to build rapport with guests and clients; Calm and composed under pressure; Detail oriented and organized, with an eye for keeping reception area tidy and presentable; Self-motivated and proactive in taking ownership of tasks; Team player with capacity to foster positive working relationships, equally comfortable working solo; Comfortable working with everyone, treating everyone equally; Ideas driven, with interest in taking on administrative projects beyond reception; Professional communicator, both verbally and in writing; Able to reliably and conveniently commute to Rotterdam office; MBO or bachelor’s degree or equivalent front desk experience; At least 1 year of professional experience; Flexibility to work between 8:00 AM and 6:00 PM when needed, while maintaining a standard full-time schedule; Occasional flexibility to provide reception support during evening events; Fluency in English and Dutch; Ability to legally work in the Netherlands

Nice to have

experience in the hospitality industry

Benefits

Holiday Allowance; Commuting / Transportation allowance if living beyond 5 km from the office; Private pension plan; Wellness benefit; Allocated budget for training