Receptionist

We are looking for a so-positive-it's-infectious Receptionist to join us at the Hoxton, Southwark.

You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. You will be required to work flexible shift patterns which will include days as well as nights, weekdays, and weekends.

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.

What you'll do...

What we're looking for...

Responsibilities

Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.; Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.; Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.; Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float.; Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.; Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.; Ensures all guests are quoted the correct rate as per the selling strategy and website.; Ensure all telephone calls are answered as quickly and efficiently as possible.; Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.; Report any maintenance issues to the correct department and check to ensure the work has been completed.; Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.; Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.; Ensure the Reception desk is clean, tidy and presentable at all times.; You will be a member of the hotels’ crisis and fire teams

Requirements

It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key; Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know; You’re looking for a place where you can be you, no clones in suits here; Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues; You’re not precious. We leave our egos at the door and help get stuff done; You’re up for doing things differently and trying (almost) everything once; You want to be part of a team that works hard, supports each other and has fun along the way