Receptionist

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion and Eagerness.

About the Receptionist position

The Receptionist serves as the first impression of Donor Network of Arizona, creating a welcoming and professional experience for visitors, employees, vendors, and community members. This position is responsible for managing front desk operations, supporting office administration, coordinating visitor access, and maintaining a clean, organized, and hospitable environment.

More than a receptionist, this role helps create a positive workplace culture by ensuring guests feel valued, employees receive support, and day-to-day office operations run smoothly. The ideal candidate is customer-service focused, organized, proactive, and energized by helping others.

This role is best suited for someone who is professional, approachable, detail-oriented, adaptable, and passionate about creating exceptional experiences for everyone who interacts with the organization.

- Welcome visitors and create a positive first impression through friendly, professional interactions
- Greet guests, employees, vendors, and community members while providing exceptional customer service
- Manage visitor registration, badge issuance, and sign-out procedures
- Answer and route incoming phone calls in a courteous and professional manner
- Process and distribute incoming mail and packages throughout the organization
- Coordinate outgoing mail and ensure timely delivery and processing
- Maintain inventory of kitchen, beverage, and office supplies
- Order supplies and organize storage areas to support daily operations
- Respond to public inquiries and provide general information about the organization and donation
- Interact with vendors and service providers for maintenance, repairs, and office services
- Report facility-related concerns and assist with follow-up as needed
- Support departments with administrative projects and special assignments as needed
- Perform other duties as assigned in support of organizational operations

Schedule is Monday through Friday 8am - 4:30pm. No remote work.

Every interaction at the front desk is an opportunity to provide outstanding service, support a mission-driven organization, and contribute to an environment that honors donors, serves families, and helps save and heal lives through donation.

Minimum Education

Computer skills

- Working knowledge of Windows environment;
- Microsoft Word, Microsoft Excel, Microsoft Team, and Microsoft Power Point

Physical Demands

- Light physical effort (lift/carry up to 20 pounds)
- Mostly sedentary work
- Standing/walking
- Occasionally lifts supplies/equipment
- Occasional reaching, stooping, bending, kneeling, crouching

Working Conditions

- Excellent attendance and punctuality required
- Subject to interruptions

Requirements

High School or Equivalent; Exemplary communication; Demonstrable empathy, patience and consistency; Exceptional work ethic – follow through; Professionalism; Full view of customer experience – self awareness; Seamless adaptability / flexibility; Maintain logs; Organized work flow