Receptionist

Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland! The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

Responsibilities

Support the smooth running and objectives of the Front Office department; Create memorable moments for guests in line with company and hotel service standards; Collaborate closely with other departments within the hotel; Act as an ambassador for your own hotel and the wider Leonardo Hotels estate; Organise all aspects of the check-in and check-out processes; Offer guests the real 5-star treatment; Treat others with respect, dignity and fairness

Requirements

Be passionate to make a difference and eager to bring new ideas to the table; Be courteous to guests and colleagues at all times; Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city; Have top-notch organisational skills; Be dependable, and a reassuring influence for guests

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; Company-wide recognition scheme with vouchers for high street shops; Talent referral scheme; Thank You Week; Wellbeing Calendar; Ongoing job-related training programmes with clear paths for progression; Regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars