Regional Banker/Teller

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Responsibilities

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet; participates in proactive sales and service activities and identifies referral opportunities; collaborates with ecosystem partners to grow customer's share of wallet; positions PNC solutions to drive new revenue and customer loyalty; drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement; delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions; leverages ecosystem partnerships to acquire, expand and retain relationships; creates customer loyalty and grows customer share of wallet through a differentiated customer experience; performs lobby engagement activities to connect with customers and position PNC products to meet their needs; educates customers on options for managing financial transactions by leveraging technology, tools and resources; applies product and procedural knowledge to identify, mitigate and solve customer problems; manages risk through adherence to all policies and procedures; ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Requirements

Banking Products; Digital Awareness; Effective Communications; Managing Multiple Priorities; Matrix Management; Problem Solving; Prospecting; Retail Lending; Selling; Understanding Customer Needs; Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions; Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework; Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties; Typically requires 1+ years of related experience; In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered; No Degree; No Required Certification(s); Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations

Nice to have

Accountability; Banking; Client Loyalty; Customer Experience (CX); Customer Service; Identifying Opportunities; Leveraging Technology; Proactive Sales

Benefits

medical/prescription drug coverage with a Health Savings Account feature; dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; paid time off including maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year depending on career level and years of service; incentive eligible with payment based upon company, business and/or individual performance