Relationship Manager I - Business Banking

Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision. With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services. Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks. Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty. Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

Responsibilities

Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals; Works with clients with basic levels of risk and complexity of needs; Acquires, expands and retains client relationships to generate revenue and deepen share of wallet; Handles origination, financial analysis, negotiation and documentation of credit and non-credit products and services; Manages risk/return and drives quality for new and/or existing clients; Identifies and mitigates regulatory, reputational, operational and credit risks; Provides ideas and insights based on understanding of client's needs and financial well-being; Focuses on increasing client engagement and loyalty; Builds effective network of internal and external relationships to acquire new clients and/or expand existing clients; Presents full range of PNC's products and services; Leverages reporting and sales tools to identify and convert sales opportunities; Analyzes, evaluates and mitigates credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Requirements

University/college degree (Bachelors); 3+ years of relevant/direct industry experience; Business acumen; Client relationship management; Customer experience management; Decision making and critical thinking; Effective communications; Prospecting; Selling; Tech savvy; Knowledge of credit fundamentals and internal credit policies

Nice to have

Book of business; Client relationship building; Credit processes; Credit products; Customer engagement; Decision making; Financial analysis; Identifying sales opportunities; Certifications (often desired)

Benefits

Medical/prescription drug coverage with a Health Savings Account feature; Dental and vision options; Employee and spouse/child life insurance; Short and long-term disability protection; 401(k) with PNC match; Pension and stock purchase plans; Dependent care reimbursement account; Back-up child/elder care; Adoption, surrogacy, and doula reimbursement; Educational assistance, including select programs fully paid; Robust wellness program with financial incentives; Maternity and/or parental leave; Up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year, depending on career level