Reservation Agent - Aspen Hospitality

Aspen Hospitality, a division of Aspen One , develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City.

Across its portfolio, Aspen Hospitality is inspired by place, united by purpose, defined by you, with Limelight hotels including those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co . Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary

The Reservation Agent provides timely and accurate service to potential guests making reservation inquires for the Limelight Aspen, Limelight Ketchum, Limelight Snowmass, Limelight Denver, Limelight Boulder, Limelight Mammoth, The Little Nell Hotel, and Residences at The Little Nell. This role serves as a highly motivated team member ensuring guest inquiries and sales leads are answered in an appropriate fashion for the department as a whole. This position reports to the Assistant Director of Reservations.

The targeted pay rate for this position is $22.00 per hour plus commission. Actual pay will be dependent on budget and experience.

Job Posting Deadline

Applications for this position will be accepted until September 13, 2026.

This position is hybrid and can either be based out of our Reservations office in Basalt, CO or remote in Boulder or Denver, CO.

Responsibilities

Answer inbound guest calls with expert product knowledge and exceptional service standards; Maintain a professional demeanor while delivering the highest caliber of guest service at every touchpoint; Support the daily operations of the reservations office in accordance with workload and business demands; Utilize available resources and systems to research and resolve reservation inquiries and guest concerns; Qualify callers by asking targeted questions to understand their lodging preferences and needs; Close each call by confirming the booking at the appropriate moment, or by capturing the caller's contact information for follow-up; Drive sales conversions while effectively communicating guest needs to elevate the overall guest experience; Send confirmation emails and relevant information for completed reservations or guest inquiries; Respond to all guest inquiries, whether by phone or email, within 24 hours; Uphold and maintain service standards consistent with Forbes Five-Star and AAA Five-Diamond recognition; Accurately complete bookings for all market segments, including groups, travel agents, and corporate partners; Coordinate communication between appropriate departments to troubleshoot and resolve issues; Promptly notify management of guest comments or complaints to ensure timely resolution; Complete additional tasks and projects assigned by leadership, and provide support to other departments as business needs require; Other duties as assigned

Requirements

Two-year college degree preferred; Previous hotel reservation experience preferred, phone sales experience a plus; Ability to create an environment of trust; Ability to multitask, prioritize, and delegate; Competent with computer programs such as Microsoft Office; Ability to work with people of all levels with professional presentation; Familiar with all policies and procedures for the Reservation Department; Ability to foster teamwork and collaboration among various departments; Ability to maintain composure in stressful situations; Willingness and ability to accept and apply feedback; Proven ability to make sound decisions; Ability to manage workload with a high degree of independence; Ability to foster a high level of collaboration across all levels of the organization

Benefits

Health, Dental and Vision Insurance Programs; Flexible Spending Account Programs; Life Insurance Programs; Paid Time Off Programs; Paid Leave Programs; 401(k) Savings Plan; Employee Ski Pass and Dependent Ski Passes; Other company perks