Reservations Assistant

Constance Moofushi , located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

**RESPONSIBILITIES** **Guest Profiles and Preferences** - Review and maintain accurate guest profiles, preferences, and previous stay information to support personalized service. **Guest Communication and Support** - Handle incoming and outgoing telephone communications professionally and courteously.

Responsibilities

Respond to guest enquiries regarding reservations, facilities, and services. - Provide assistance to Guest Service Agents and Front Office team members as required. **Front Office Operations** - Remain informed of daily arrivals, departures, VIPs, repeat guests, and special occasions.; Maintain familiarity with all room types, villa categories, VIP levels, amenities, and resort rates. - Adhere to all Front Office procedures, standards, and guest confidentiality protocols.; Strictly protect guest privacy and confidentiality, do not disclose guest information to unauthorized persons. **Service Excellence** - Consistently demonstrate the Constance service philosophy in all guest and colleague interactions.

Requirements

Diploma or Bachelor’s Degree in Hotel Management, Tourism, Hospitality, Business Administration, or a related field.; Previous experience in Reservations, Front Office, or a similar hotel/resort role is preferred.; Good knowledge of hotel reservations procedures, room types, rates, packages, and booking processes.; Familiarity with PMS and/or Central Reservation Systems (CRS) is an advantage.; Good English communication skills, both written and verbal.; Knowledge of additional languages is an advantage, particularly languages commonly spoken by the resort’s international guests.; Strong customer service and interpersonal skills.; Excellent attention to detail with the ability to handle reservations accurately and efficiently.; Basic knowledge of Microsoft Office, particularly Outlook and Excel.; Ability to manage multiple tasks, follow up on requests, and work effectively under pressure.; Professional, well-organized, and guest-focused with a positive and service-oriented attitude.; Willingness to work flexible hours, including weekends and public holidays, as required by the operation.