Resident Services Coordinator

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you'll be responsible for supporting leadership of leasing teams, while impacting all aspects of operations and sales at an assigned apartment community.

Responsibilities

Provide potential residents with information about the community, model home choices, and the resident living experience; Assist all leasing associates with the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move-in experience; Take prospective residents through the application and lease process through move-in; Assist with new lease applications and related processes and coordinate the renewal lease process for current residents; Follow up on resident questions and concerns and support customer service efforts in the community; Support community aesthetics by maintaining tour path, pre-walking move-in ready homes, and assisting with upkeep of grounds and site cleanliness; Greet residents and guests professionally and courteously, expedite requests, and establish rapport with residents; Answer and direct all incoming calls; Regularly patrol grounds, halls, vacant units, and parking garage; Inspect all amenity common areas daily; Verify service work orders and issue appropriate keys or personal escorts for access; Assist execution of all new move-ins and resident/tenant services as central point of contact; Perform services including resident assistance, key assist, scanning packages, and package delivery upon request; Participate in and help coordinate potential resident events; Help train co-workers when necessary; Submit service requests in the property management system and report building damages or deficiencies to the Leasing Office

Requirements

High School Diploma; Strong attention to detail and accuracy; Knowledge or ability to acquire knowledge of applicable software programs and backend administrative management; Ability to multitask and meet deadlines; Proven excellent customer service skills, strong teamwork, interpersonal, communication, and problem-solving skills; Ability to learn fair housing regulations; Ability to work weekends and holidays as needed; Valid driver license

Nice to have

Previous experience in hospitality, sales, customer service, or leasing operations