Retail Advisor - Part Time

As a Part-Time Retail Advisor (Inbound Field Specialist), you may be the only Clutch team member a customer ever meets in person. Our entire car-buying and selling journey happens online — so when you hand over a vehicle or run an appointment, you're the first impression, the trust-builder, and the brand. We're looking for people who genuinely enjoy working with people. You might come from premium retail, hospitality, tech, automotive, or anywhere else customer experience matters. You don't need to know cars — we'll teach you that. You do need to know what great service feels like.

Responsibilities

Welcome customers and create a warm, professional, and personal experience from the moment they arrive; Build genuine connections and understand what each customer needs, going above and beyond to make the experience memorable; Represent Clutch with confidence, energy, and professionalism — handling questions, concerns, and unexpected situations with patience and good judgment; Complete customer appointments accurately and efficiently, including required paperwork and thorough notes in our customer tracking systems; Inspect vehicles carefully and document their condition with a sharp eye for detail; Support teammates and contribute wherever help is needed across Retail Operations

Requirements

Genuinely enjoy working with people; 2+ years of customer-facing experience in retail, hospitality, technology, automotive, or another service-oriented environment; Know what great service feels like; Valid Class 5 driver's licence; Clean driver's abstract with no major infractions over the past three years; Clean criminal background check; Legally authorized to work in Canada; Part-time availability with weekday shifts and weekend shifts between 9:00 AM–8:00 PM

Nice to have

Automotive experience or a genuine passion for cars; Experience in premium retail, hospitality, or lifestyle brands where customer experience is the priority; Comfort using technology and digital tools in a fast-paced environment

Benefits

Autonomy & ownership; Opportunity to build your process and influence the company workforce and at every level; Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience; Broad and direct ownership during a phase of rapid growth; Top-of-market compensation packages