Retail Operations Executive

This position is based in the Saint Laurent Hong Kong office, directly reporting to Retail Operations & Performance Manager on store operations and aftersales activities across Hong Kong, Macau and Taiwan.

Responsibilities

Collaborate with various office departments to ensure a smooth operation of all Hong Kong, Macau and Taiwan stores; Manage store supplies ordering, packaging inventory, business license renewals, and operational procurement activities; Manage uniform seasonal order planning and distribution; Monitor vendor invoices, payment status, service contracts, and quotations to ensure compliance and cost efficiency; Provide accurate sales performance information, compile regular sales reports and analysis to retail team when needed; Support store opening, renovation, relocation, inventory counts, and special sales events; Maintain and update store operational guidelines, SOPs, and communication materials; Act as a key liaison between stores and office functions to resolve day-to-day operational issues; Ensure operational compliance with company policies, procedures, and retail standards; Support the rollout of new retail initiatives, digital tools, operational processes, and corporate projects; Coordinate with headquarters and local stakeholders on project implementation and follow-up; Assist with testing, implementation, and communication of system enhancements and operational changes; Closely work with repair center & headquarter aftersales team, monitor store activities in aftersales system to ensure all cases are settled within designated lead-time; Fully responsible for all aftersales cases on all defective claims / credit note issuing, proactively report & follow up with headquarter aftersales team on new quality issues or blocking points on repair center operations; Coordinate with customer service call center & store team on all customer enquiries and complaints, to ensure all cases are timely resolved to client’s satisfactions while aligning with company guideline; Execute customer care initiatives and new projects rollout in local market to provide excellent aftersales journey to all Saint Laurent clients; Monitor aftersales KPIs and provide regular reporting and analysis to management

Requirements

Bachelor’s degree with at least 2 year or above relevant experience in retail industry; Good communication and interpersonal skills; Highly organized and detail-oriented, strong analytical skill; Independent, willing to learn, multi-tasking and able to work under pressure; Good command of both spoken and written English and Chinese; Proficient in PC skills, including MS Excel, PowerPoint and Chinese typing