Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Responsibilities

Support Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations; Assume shift management responsibilities in the absence of Assistant or Store Manager; Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on retail showroom; Ensure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner; Ensure special orders and outside purchases are handled efficiently; Process retail customer returns and exchanges efficiently; Invoice all merchandise before product leaves the store; Communicate Zipline messages and delegate Image Maker and merchandising tasks; Ensure team members adhere to the posted work schedule; Perform all store opening/closing duties

Requirements

Strong communication skills; Ability to obtain RSS Certification

Nice to have

Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth; Additional compensation including annual/quarterly performance bonuses or premiums