Revenue Operations Manager

Dwelly is building the AI operating system for residential lettings, operating more than 15,000 properties and $470 million in GMV, and is one of the UK's ten largest lettings operators. The Revenue Operations Manager builds the commercial operating system behind Dwelly's growth. This is the first RevOps hire in the UK and a senior role that owns the numbers, systems, pricing, and incentives of the commercial organisation, and includes building a small team. The role targets +10% portfolio growth and +20% revenue growth year-on-year, with results measured within the first 3–6 months. The company is scaling from ~20,000 properties to 50,000–70,000 within 12 months and ~200,000 in the following 12–24 months, largely through acquisition.

Responsibilities

Own the single source of truth on portfolio, revenue, and profit contribution by agency, branch, MD, and landlord segment; define the commercial metric tree; run the weekly and monthly commercial cadence for the GM, including forecast vs. plan and variance analysis; build reporting on churn, fee leakage, attach rates, and rent review execution; own fee realisation across acquired portfolios; make recurring revenue levers such as annual rent reviews fire reliably; grow ancillary revenue lines by owning attach rate targets, pricing, and partner commercial terms; build pricing governance; own usage of the landlord CRM and commercial data quality; partner with the Growth Product Manager; select and administer the commercial stack; design target-setting models; design commission and bonus plans for the MD, Branch Leader and Valuer org; own territory and portfolio allocation and capacity modelling; build the performance management layer; build the commercial integration playbook for acquired agencies; support diligence and the first 100 days with revenue analytics; sequence pricing and process change across newly acquired portfolios

Requirements

5–7 years in revenue operations, commercial operations, sales operations, or strategy & operations; experience in a fast-scaling, target-carrying commercial environment; experience building a function from scratch; genuinely strong analytics with SQL and BI tooling as a working habit; financial modelling; comfort owning a forecast in front of a board; deep, hands-on CRM ownership; commission and incentive plan design; exceptional people skills; highly commercial acumen; ability to build analysis, automation and internal tooling independently with the help of AI; strong numerical and analytical skills; 'get things done' attitude; excellent attention to detail

Nice to have

Experience in multi-site, branch-network, or franchise businesses; experience in a PE-backed roll-up or high-velocity M&A environment, including commercial integration of acquired businesses; exposure to financial services or fintech attach products (insurance, guarantees, lending, payments)

Benefits

Potential for equity options based on stellar performance