RevOps Engineer

Airtame is looking for a RevOps professional to take over the technical side of a commercial Salesforce system that already works with AI tools, including assistants connected to Salesforce, support tickets and product data. The role combines CRM administration with building automations and AI tooling on top of the CRM. Airtame makes wireless screen-sharing devices and cloud software, sells through distributors, direct sales and a Shopify store, and is headquartered in Copenhagen with about 55 people. The role reports to the Director of Customer Experience & Revenue Operations and works weekly with sales, customer experience, marketing and product.

Responsibilities

Own the commercial stack, including the AI tools the team uses, and build the roadmap agreed with the manager; Build email flows for customer renewal notices based on how customers intend to renew, and monitor that notices are sent; Keep pipeline, bookings, ARR, renewals and churn consistent across all dashboards and AI assistants, using definitions set by the manager; Find processes worth automating, test them in a sandbox with a rollback path, and ship them; Convert distributor pricing claims into line-item pricing in Salesforce with an audit trail; Move customer support from Zendesk to Intercom and own Intercom, including its Salesforce sync and AI setup; Maintain CRM permissions, data cleanup and overall data quality

Requirements

Hands-on Salesforce admin experience of a few years, including Flow Builder, permissions and the data model; Ability to write SQL and SOQL and model data for a report; Ability to explain why a request should be questioned or a process changed or dropped instead of automated as asked; Daily use of AI tools to write flows and queries and keeping up with new tools independently; Experience as the only or main admin of a Salesforce org or similar commercial system, with documentation left for others to take over

Nice to have

Experience connecting tools through their APIs; Python or JavaScript skills

Benefits

Five weeks paid vacation; 5 days of extra paid AirtameFlex days; Pension and private health insurance (on FTE Copenhagen contract); Flexible work environment with a hybrid mindset; Catered lunch in the office; Healthy work-life balance