RMA Technician

The RMA Hardware Technician is responsible for inspecting, testing, and processing returned hardware products. This is an entry-level position, reporting to the RMA Supervisor, ideal for candidates with a passion for technology and a desire to build hands-on technical skills in a structured, team-oriented environment. The ideal candidate is detail-oriented, dependable, and eager to learn in a fast-paced environment. Full training will be provided.

Responsibilities

Inspect returned hardware units to assess physical condition and identify visible damage, defects, or missing components; log and track units using internal ticketing and inventory management systems; Perform basic hardware testing and troubleshooting to identify failures or defects under the guidance of senior technicians; Assist with component-level or unit-level repairs and refurbishments, ensuring units meet quality and condition standards prior to disposition; Classify returns based on condition (warranty, out-of-warranty, DOA, customer-induced damage) in accordance with company policies and procedures; Accurately document RMA transactions and repair outcomes in company systems, maintaining thorough and up-to-date records; Maintain a clean, organized, and safe work environment and adhere to all safety, compliance, and company policies

Requirements

High school diploma or GED; Basic understanding of computer hardware, electronics, or networking concepts; Strong attention to detail with the ability to follow written and verbal instructions; Good organizational and time management skills with the ability to manage multiple tasks; Basic computer proficiency (email, data entry, Microsoft Office Suite); Ability to lift up to 50 lbs and stand for extended periods as needed

Benefits

Annual discretionary bonus; Employees eligible to purchase company stock at a discounted rate; Casual dress; Medical, dental, vision & prescription benefits starting day 1; Generous medical plan subsidy and health savings account option with company contribution; Up to $5,000 annual company match for 401k; Company paid short-term/long-term disability, AD&D and life insurance; Lifestyle Spending Account (LSA); Paid maternity and paternity leave; Pet Insurance; Free annual membership to Care.com; Free access to the Headspace app; 15 Days of Paid Vacation accrued per year (increases after year 3); Paid Sick/Wellness time; 9 Paid Holidays per year; Educational Assistance Program; Employee Equipment Program – Free Alarm.com system for your home