Roadside Service Dispatcher

As a Roadside Service Dispatcher, you'll reassure customers and offer solutions when they need us the most. You will guide policyholders through their coverage and steps to get back on the road safely.

Responsibilities

Guide policyholders through their coverage and steps to get back on the road safely; Manage incoming calls and support glass claims, locksmith services, and tow truck requests; Resolve customer concerns ensuring a positive experience; Drive customer satisfaction through meaningful interactions

Requirements

High School Diploma or GED required; Strong customer service, interpersonal, problem-solving, and empathy skills; Adaptable, detail-oriented, and able to prioritize and multitask across platforms; Available to work evenings, weekends, and holidays

Nice to have

College degree; Customer-facing experience; Experienced in high-volume call centers with KPIs and measurable goals; Active Adjusters license (training and exam fees provided)

Benefits

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more); Paid Time Off accrued immediately plus 13 paid holidays annually (8 fixed, 5 floating); 401(k) with up to 6% match, vested immediately; GEICO Strive upfront tuition assistance up to $5,250 annually; Licensing and continuing education at no cost; Hundreds of eLearning courses; GEICO Flex additional weeks annually to work off-site; Differentials of +10% for evening shifts and +20% for weekends