Room Service Server

Pyramid Global Hospitality is seeking a passionate hospitality professional for the position of In-Room Dining Server at The Lytle Park Hotel, an Autograph Collection, in Cincinnati. This Expert is responsible for ensuring that all guests have the highest quality In-Room Dining experience possible, while serving the guest in a Five Star manner. The Expert will deliver orders within the specified time frame, set up the In-Room Dining presentation, and settle all payments. Compensation: $9.00 plus tips.

Responsibilities

Full knowledge and descriptions of all menu items, including all beverage offerings and assisting with recommendations, including knowledge of service times; Answer incoming calls, utilizing the guest name, and assist with taking guest orders, including room number, number of persons dining and quoting delivery time; Responsible for set-up, delivery and following proper standards and steps of service, including guest name usage; Close all checks in accordance with payment method and check closing procedures; Retrieve all In-Room Dining trays and tables from guest hallways and ensure all used items are properly retrieved; Complete all side work duties prior to completing shift; Stock all supplies and Food & Beverage items in the In-Room Dining station; Communicate with management about supply needs and resolution of issues that arise during the shift; Provide the highest service standards possible to all guests; Maintain the cleanliness of the In-Room Dining stations; Meet and exceed all guest requests and expectations; Adhere to proper cash handling procedure, including tip reporting and due backs; Complete other tasks and duties assigned by the Manager

Requirements

Passionate hospitality professional; strengths in service; thorough knowledge of the guest's experience; exceptional Beyond Compare service attitude

Benefits

Free Parking or Free Monthly Bus Pass