Rooms Division Manager

As part of Minor Hotels’ continued growth in the region, NH Collection is launching in Australasia with a striking new luxury property in Sydney, bringing refined European hospitality, elevated design and world‑class service to one of the region’s most dynamic cities.
Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Responsibilities

NH Collection Sydney is seeking an exceptional Rooms Division Manager to join our pre-opening team and play a pivotal leadership role in bringing our newest hotel to life.; Reporting directly to the General Manager, you will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services.; This is a unique opportunity to establish service standards, build high-performing teams and create memorable guest experiences from day one.; About the Role; As Rooms Division Manager, you will be responsible for driving operational excellence across all areas of the Rooms Division while ensuring the seamless delivery of exceptional guest experiences.; Key Responsibilities; Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.; Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.; Ensure exceptional standards of cleanliness and presentation throughout the hotel.; Manage room revenue performance, occupancy and departmental costs.; Conduct regular quality reviews and implement initiatives that enhance the guest experience.; Lead, coach and develop department leaders and team members to build a high-performing culture.; Resolve complex guest concerns with professionalism and a solutions-focused approach.; Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.; Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Requirements

The ideal candidate will have:; Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.; Experience within premium, luxury or lifestyle hotel environments.; Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.; A track record of leading and developing large operational teams.; A passion for delivering exceptional guest experiences and service excellence.; Outstanding leadership, communication and organisational skills.; A hands-on management style and the ability to thrive in a fast-paced environment.; Previous pre-opening experience will be highly regarded.