Saint Laurent Retail Trainer Western Europe

Under the leadership of the General Manager Western Europe, with the collaboration of the EMEA training manager, your role is to support the performance of the local market (France, Monaco, Netherlands, Belgium), developing the retail teams’ skills and tools through training programs aligned with the brand vision and local needs. You oversee the execution of the Saint Laurent client experience and its evaluation, the selling skills of client advisors, the onboarding journey of newcomers, the roll out of product training initiatives and you support the digital and omnichannel transformation of the business. Your working time is 80% in stores, including frequent travel.

Responsibilities

Roll out tailored training programs to support Western Europe market; Together with the General Manager, identify local needs and roll out customized action plans to support stores performances; Collaborate with the EMEA training manager to build and provide effective tools for stores to drive results; Partner with HR to build training plans in line with local needs; Partner with Store Directors to deliver trainings in stores; Be the ambassador of the brand’s key messages through the stores team, and develop their selling skills; Implement a strong and consistent client experience within the market; Roll out the Saint Laurent client experience, and oversee its evaluation by partnering with store directors and taking actions from results; Roll out the seasonal collections & products training programs; Organize onboarding sessions to newcomers; Develop and animate a Training Ambassadors community in stores; Partner with the Client team, to support clienteling initiatives; Collaborate with the operations team to facilitate the integration of omnichannel tools; Drive the training performance and impact on KPIs; Monitor the performance of all training programs, with a strong focus on the “client experience evaluation”; Ensure a seamless integration of the e-learning content

Requirements

Proven experience in luxury retail; Strong retail business orientation and understanding of client experience; Excellent communication and interpersonal skills; High facilitation, coaching and teamwork skills; Excellent organization and ability to multi-task; French and English speaker; Positive attitude, enthusiastic and passionate about Saint Laurent