Sales Associate (Sur La Table)

As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.

Responsibilities

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty; Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources; Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture; Maximize selling opportunities by identifying customer needs and offering relevant solutions; Promote add-on sales and support events that grow store traffic and customer engagement; Consistently meet or exceed monthly sales goals, contributing to overall store revenue; Collaborate with team members to maintain a positive, inclusive, and high-performing store culture; Support onboarding of new associates by sharing product knowledge and best practices; Accurately and efficiently process transactions including sales, returns, and price checks using the POS system; Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards; Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests); Adhere to applicable wage and hour laws; Accurately records time worked according to SLT Policy; Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed

Requirements

Must be 18 years of age or older at the time of employment; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 4 hours at a time; Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders to retrieve and/or move merchandise; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work; Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

1 year of retail sales experience; Proficiency in Microsoft Office and retail management systems