Sales Consultant

We’re looking for a confident, customer-focused Telesales Consultant to join our team based in our Melbourne Hub. This phone-based position will see you help customers choose the right vehicle subscription for rideshare driving. No cold calling — just real conversations and warm enquiries every day. Reporting to the Sales Manager, the Sales Consultant is a key business contributor whose primary role is to drive business growth via a customer and solution focused approach. This role will be responsible for handling sales enquiries and educating customers over the phone on Splend's unique industry leading products and benefits, and progressing potential customers through the sales pipeline from enquiry to subscription.

Responsibilities

Educate customers across our product suite and service offering and Splend's points of difference; Use a consultative selling approach to understand customer needs and to recommend appropriate products; Manage an end-to-end sales pipeline, guiding customers through the full sales cycle from initial engagement to close; Educate customers on the benefits and potential earning and lifestyle that on-demand driving can offer and how we can support their journey; Help customers new to rideshare by booking them into our Splend Assist program and communicate the required documents to bring with them; Work closely with the operation and depot teams to ensure we are maximising all sales potentials and placing focus on specific products where required to meet stock demands and business goals; Maintain a high level of customer service in line with Splend's values and passion for our customers

Requirements

At least 1 year of sales experience in a formal setting; You know how to uncover what a customer really needs, then sell them on the benefits that matter; You're a natural closer who knows how to upsell and maximise every opportunity; You thrive in a high-volume, fast-paced environment (think 50–60 calls a day) and know how to manage a pipeline and CRM like a pro; You're a confident communicator and negotiator who builds genuine rapport with people from all walks of life; You're organised, customer-obsessed, and excited to grow with a high-growth scale-up; Comfortable and able to work alternate Saturdays (with a day off in lieu the following week)

Nice to have

Automotive sales experience

Benefits

Commission: earn based on your performance with uncapped commission; Day off for your Birthday; Salary packaging with 15% employer contributions for Electric Vehicles; Dedicated Learning & Development platform; Employee Assistance Program; Socials: budget for team and company wide social initiatives