Sales Coordinator - US

Joseph Joseph is a global housewares brand known for innovative, functional consumer products sold across major retailers and ecommerce channels worldwide. We are expanding our U.S. sales team and are seeking a Sales Coordinator to support our growing business across key retail channels. Reporting to the VP of Sales, this role plays a critical role in supporting the sales organization through customer communication, sales administration, inside sales activities, and management of our off-price channel business. The successful candidate will work closely with customers and cross-functional teams to help drive operational excellence and sales growth.

Responsibilities

Provide day-to-day administrative support to the U.S. sales team; Serve as a primary point of contact for customers regarding product information, order status, inventory availability, pricing inquiries, and general account support; Support inside sales efforts, including calling and emailing customers daily; Assist external brokers in the management of off-price retail accounts, including coordinating product offerings and pricing; Prepare sales reports, presentations, new item forms, customer documentation, and other materials required to support the sales team; Assist with new product launches, promotional programs, and customer-specific initiatives; Coordinate with Customer Service, Sales Operations, Supply Chain, Marketing, and Finance teams to resolve customer issues and ensure a high level of customer satisfaction; Maintain customer records, pricing files, and sales information within company systems; Support trade shows, customer meetings, and sales events as required; Contribute to continuous improvement initiatives and support changing business priorities as the organization grows

Requirements

2+ years of experience in a sales support, sales administration, customer service, inside sales, or account coordination role, preferably within consumer products or retail; Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment; Excellent verbal and written communication skills with a customer-focused approach; Experience working directly with customers and building positive business relationships; Proficiency in Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office applications; Strong attention to detail and commitment to accuracy; Analytical mindset with the ability to interpret sales data and generate actionable insights; Ability to work collaboratively across multiple departments and levels of the organization; Self-motivated, proactive, and eager to learn and grow within a sales organization

Nice to have

Experience with retail customers, order management systems, or ERP platforms is a plus; Bachelor's degree in Business, Marketing, or a related discipline preferred

Benefits

Health Benefits; 401(k) with company match; Flexible work environment - both in-office and remote; Opportunity for career growth and development within a growing global consumer products company; Flexible working; Mental wellbeing support; Holiday trading; Additional holiday for length of service; Company bonus scheme; Generous discounts for you and friends and family; Season ticket loan and cycle-to-work scheme; Even more discounts with Perkbox