Sales & Events Manager

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Responsibilities

As Sales & Events Manager at Gilpin Hotel and Lake House, you’ll drive revenue across rooms, dining, spa, weddings, events, and Lake House exclusives through strategic sales leadership, relationship management, and luxury‑standard guest engagement.; About being a Sales & Events Manager at Gilpin Hotel & Lake House; Your Role as Sales & Events Manager:; Shape our sales approach – Create a focused sales plan for both properties, spotting opportunities to grow bookings throughout the year.; Build valuable relationships – Connect with luxury travel advisors, corporate clients and tourism partners to attract new guests and encourage repeat business.; Showcase the Lake House – Grow exclusive-use bookings, private celebrations, weddings and retreats at this exceptional lakeside property.; Turn interest into bookings – Work with our teams to deliver personal proposals, thoughtful follow-up and inspiring show-rounds.; Sell the whole Gilpin experience – Bring together stays, dining at SOURCE and Gilpin Spice, spa treatments and special touches to create experiences guests will love.; Be an ambassador for Gilpin – Meet clients, host familiarisation visits and represent us at selected networking events and trade shows.; Build on what works – Keep client records organised, use straightforward reporting to track results, and share ideas and sales skills with colleagues.

Requirements

Skills & Experience Required:; Proven experience in luxury hospitality sales, exclusive / boutique hotels, or high‑end travel.; Strong commercial awareness with the ability to interpret data and drive revenue decisions.; Excellent communication, negotiation, and relationship‑building skills.; Experience managing corporate accounts, travel partners, or luxury agency relationships.; High level of organisation, accuracy, and administrative capability.; Proficiency in CRM systems, channel management tools, and comfortable with Google / Microsoft Office.; Ability to work flexibly, including weekends and evenings during peak periods.; Key Attributes:; Warm, confident, and commercially driven, with a natural ability to build rapport.; Calm luxury presentation aligned to Gilpin's brand identity.; Proactive, persistent, and solutions‑focused.; Strong sense of ownership, pride, and accountability for revenue performance.; Creative approach to experience design and guest engagement.