Sales Manager - Contact Centre

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

Responsibilities

Lead, coach and develop a team of 11 phone-based Sales Consultants across VIC and NSW, driving performance and career growth; Help execute the Splend Global Excellence Sales program, embedding best-practice processes and standards across the team; Drive sales growth, lead conversion, call quality and customer upgrades across the phone-based sales function; Manage performance across multiple lead channels, ensuring the team is resourced and prioritised to maximise conversion and pipeline quality; Use sales and pipeline data to inform performance decisions, coach consultants and ensure the CRM is fully leveraged for accurate reporting.

Requirements

3+ years' experience in a sales leadership role, having led a team of 5+ sales reps, coaching and developing team members to deliver exceptional performance; Experience managing multiple lead channels within a sales contact centre environment; Comfortable working with data, using it to manage performance and identify opportunities within the sales pipeline; Strong working knowledge of CRM systems and pipeline management, with a naturally collaborative, positive and energetic leadership style; Able to travel occasionally to VIC as needed.

Benefits

Commission: earn based on your performance with uncapped commission; Day off for your Birthday; Salary packaging with 15% employer contributions for Electric Vehicles; Dedicated Learning & Development platform; Employee Assistance Program; Socials: budget for team and company wide social initiatives