Sales & Operations Advisor

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The Sales and Operations Advisor focus on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. They ensure each customer either completes a purchase or understands the next steps to do so. In addition to customer engagement, the Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to deliver consistent, high-quality customer experience.

Responsibilities

Delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options; Ensuring each customer either completes a purchase or understands the next steps to do so; Supporting dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to deliver consistent, high-quality customer experience; Building strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes; Managing the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales; Performing operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration); Maintaining expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities); Continuously developing sales competencies, including negotiation, customer experience, and core selling skills; Collaborating with and supporting team members, contributing to a positive, safe, and highly effective team environment; Delivering a world-class, tailored customer experience in the dealership and introducing customers to the full DriveTime family of companies; Serving as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development; Executing company directives, initiatives, and expectations while actively seeking feedback and participating in training and development; Progressing through a multi-phase, learn-and-earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved

Requirements

High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience; 3+ years of related work experience; Minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high-quality customer experiences; Valid driver’s license and acceptable driving record for the previous 3 years; Must be at least 18 years of age; Ability to pass a drug test and a background check

Nice to have

Associates or bachelors preferred

Benefits

Medical, dental, and vision insurance; 401(K); Company paid life insurance; Short and long-term disability coverage; Growth opportunities; Tuition reimbursement; Wellness program; Competitive pay; Consistent work schedule with Sundays closed; Monthly bonus share; Sales contests; World class training and development; Paid time off including wellness days, holidays, and vacation time