Sales Support Representative

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here .

As the Veris Sales Support Representative for our Solar Innovations brand, you'll manage the quote-to-order process from initial quote through design, fabrication, delivery, and installation. This role coordinates cross-functional teams to ensure accurate, on-time execution, supports customers and sales partners. Over time, you'll also take on project management responsibilities, overseeing individual projects end-to-end on the technical side. Success is driven by strong organization, attention to detail, disciplined backlog management, and a commitment to delivering a high-quality customer experience while meeting revenue and performance goals.

The ideal candidate will be highly organized and customer-obsessed, with a background in sales or customer services within a construction, home improvement, or architectural environment and a proven ability to manage projects simultaneously without losing a beat.

Location: This opportunity works on a hybrid schedule and reports to our Pine Grove, PA location with the option to work from home Mondays and Fridays.

Salary: $40,000 - $50,000/year, plus bonus & opportunity for overtime

Responsibilities

Own the Veris quote‑to‑order process end to end, managing customer projects from quote through design, engineering, fabrication, delivery, and installation with a focus on accuracy, urgency, and on‑time execution.; Support sales and order fulfillment activities by responding promptly to customer and sales inquiries, answering technical questions, and providing product and solution expertise to help convert quotes and fulfill orders.; Collaborate closely with Sales, Operations, Engineering, Production Planning, Logistics, and other cross‑functional teams to resolve issues, manage priorities, and ensure customer satisfaction.; Review quotes and orders for accuracy, ensure purchase orders align with drawings, prepare change orders as needed, and maintain complete and accurate project documentation.; Manage order backlog in partnership with the Sales Support Supervisor, proactively communicating with internal teams and customers to meet schedules and performance metrics.; Achieve revenue forecasts through disciplined planning and alignment.; Maintain schedule reliability and reduce delays that impact customer satisfaction and revenue flow.; Gather and communicate delivery requirements and customer‑ready dates to support successful logistics execution.; Maintain accurate CRM records, ensuring all customer information and communications are properly documented.; Meet defined goals for calls, quotes, sales, expected revenue, and order retention in alignment with strategic growth objectives.

Requirements

Previous experience in customer-facing sales or customer service role (ideally within the construction, home improvement, or architectural industry); Experience in a deadline-oriented environment with ability to handle changing priorities; Strong organizational skills to manage multiple projects at once; Strong interpersonal and communication skills, both internally and externally; Experience with Microsoft Office (e.g. Word, Excel, Outlook, PowerPoint)

Nice to have

Prior experience in inside sales or sales support; Experience with any CRM platform (e.g. Salesforce, Dynamics, HubSpot, Sage, etc.); Familiar reading or interpreting blueprints specifications; College Degree in a related field ( Architecture, Design, Business, Sales, Marketing, Communications, etc.)