Salesforce Administrator

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.

Responsibilities

Perform day-to-day administration, configuration, and maintenance of Salesforce; Create and maintain custom objects, fields, formulas, workflows, validation rules, Process Builder and Flows; Manage user profiles, roles, permissions, public groups, Organization-Wide Defaults, sharing rules, and security settings; Assist Sales Department with lead assignment rules, opportunity workflows, and territory management; Conduct proactive system maintenance including health checks, release readiness, and security reviews; Provide first-line support and troubleshooting; Act as Salesforce subject matter expert; Support user onboarding/offboarding and access management; Facilitate training sessions and create documentation; Oversee and analyze data for hygiene and integrity; Perform bulk data updates, deduplication, and cleansing; Develop and maintain custom reports, dashboards, and visualizations; Manage Salesforce data feeds, imports, and integrations with Gong, HubSpot, Slack; Collaborate with stakeholders to gather requirements and design solutions; Work with IT System Administrators and external vendors; Assist with UAT, testing coordination, and sandbox validation; Identify opportunities to streamline business processes; Create and maintain documentation and playbooks

Requirements

University Degree or College Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience; Salesforce Certified Platform Foundations certification; Salesforce Certified Platform Administrator certification or commitment to obtaining it within one year; Minimum 3-5 years of hands-on experience as a Salesforce Administrator; Proven experience managing Salesforce environments supporting 100+ users for Sales Cloud and/or Service Cloud; Experience with Agentforce, Data Cloud, Revenue Cloud; Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports, and dashboards; Proficiency in applying advanced automation using Process Builder and Flows; Experience with Salesforce integrations with 3rd party systems via API; Skilled in data manipulation via Data Loader or similar tools; Experience with QA/UAT in sandbox environments and using change sets/deployment tools; Experience working in Agile/Scrum environments; Proficiency in Google Workspace; Excellent verbal, written, and visual communication skills; Strong analytical, troubleshooting, and problem-solving skills; Proactive, optimistic, growth mindset; Ability to work independently and manage multiple priorities; Strong interpersonal skills; Passion for user support, data integrity, and continuous improvement; Knowledge of French is required; Fluent English is required

Nice to have

Salesforce Certified System Architect certification; Additional Salesforce certifications such as Agentforce Specialist, Business Analyst, or Platform Developer; Any Information Technology-related certifications; Experience managing a small development team or working with outside consultants; Expert-level Google Workspace skills; Experience with Atlassian tools (Jira, Confluence) and ServiceNow; Experience with development languages like Apex, Visualforce, Lightning Components, SOQL, and SOSL

Benefits

$500 annual Wellness fund; Comprehensive company insurance plan (health, dental, vision, travel) 100% employer-paid; $500 annual Health Care Savings Account; 3 weeks vacation, 5 floater days, 5 sick/personal days, 2 volunteer days; Group RRSP with 50% employer match up to 4% of salary; Training & development budget; French-language training offered to incumbents in permanent positions in Quebec without good knowledge of French