Salesforce Administrator

Responsibilities

Serve as IT analyst to collaborate with business partners to solve complex and critical business issues and enable CRM and sales processes using Salesforce.com platform; Develop requirements (user stories) and provide scalable designs for the implementation of additional CRM system functionality; Create and change screen layouts, fields, and business rules (validations and workflow) to support business requirements; Perform analysis, administration, troubleshooting, testing, software, and data environment refreshes; Manage, package, and deploy software releases to all environments using robust software development lifecycle methodology; Evaluate Salesforce.com releases and provide assessment to business for adopting new functionality; Partner with global IT organization to ensure secure and stable system environment; Work closely with subject matter experts, developers, testers, and business partners; Set team direction, resolve problems, and provide guidance to members of team; May oversee work activities of other team members; Adapt priorities to address business and operational challenges; Provide thoughtful and thorough support to Top Users to resolve issues in a timely manner; Demonstrate ability to influence business teams to maximize the applications being developed, leveraging the best solutions; Provide Top User training for new functionality

Requirements

Undergraduate degree or equivalent experience; 5+ years of Salesforce.com administration and customization; 5+ years working on large implementations of the Salesforce.com application; SFDC Administrator Certification; SFDC Advanced Administrator Certification; Intermediate to expert level of proficiency in Salesforce.com administrative tasks, such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, and dashboards; Strong understanding and experience with data management and relational database design, SQL/SOQL, data formats, table joins, ETL, etc.; Business analysis skills, including ability to convey processes and designs in graphical format; Excellent communication skills and ability to communicate at all levels of the organization; Ability to translate business requirements into technical deliverables; Ability to execute data loads using the Salesforce APEX Data Loader or other ETL tool; Advanced Excel skills; Ability to travel internationally up to 10% of the time