Salesforce.com Specialist

A St. Louis, Missouri Company is engaged in the development, manufacturing, and marketing of fertilizers, industrial products, metallurgy, and performance products, a global leadership position in phosphate salts and phosphoric acid for a variety of food and technical applications. Scope: This individual will be responsible for the day-to-day operation and maintenance of all SAP Marketing & Sales activities. In this role, they will develop and continuously improve SAP Marketing & Sales applications or SAP Marketing & Sales application modules. Furthermore, they will act as 2nd Level support to ICL end users.

Responsibilities

Serve as IT analyst and collaborate with business partners to solve complex and critical business issues and enable CRM and sales processes using Salesforce.com platform; Develop requirements (user stories) and provide scalable designs for the implementation of additional CRM system functionality; Create or change screen layouts, fields, business rules (validations and workflow) to support business requirements; Perform analysis, administration, troubleshooting, testing, software, and data environment refreshes; Manage, package, and deploy software releases to all environments using robust software development lifecycle methodology; Evaluate Salesforce.com releases and provide assessment to business for adopting new functionality; Partner with global IT organization to ensure secure and stable system environment; Work closely with subject matter experts, developers, testers, and business partners; Set team direction, resolve problems and provide guidance to members of team; May oversee work activities of other team members; Adapt priorities to address business and operational challenges; Provide thoughtful and thorough support to Top Users to resolve issues in a timely manner; Demonstrate ability to influence business teams and maximize the applications being developed, leveraging the best solutions; Provide Top User training for new functionality

Requirements

Undergraduate degree or equivalent experience; 5+ years of Salesforce.com administration and customization; 5+ years working on large implementations of the Salesforce.com application; SFDC Administrator Certification; SFDC Advanced Administrator Certification; Intermediate to expert level of proficiency in Salesforce.com administrative tasks, such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, and dashboards; Strong understanding and experience with data management and relational database design, SQL/SOQL, data formats, table joins, ETL, etc.; Business analysis skills, including ability to convey processes and designs in graphical format; Excellent communication skills and ability to communicate at all levels of the organization; Ability to translate business requirements into technical deliverables; Ability to execute data loads using the Salesforce APEX Data Loader or other ETL tool; Advanced Excel skills; Ability to travel internationally up to 10 percent of the time

Nice to have

SFDC Developer Certification; SFDC Consultant Certification; Knowledge of SAP Sales and Distribution (SD) Module; Agile / Scrum background